Order and Delivery Policy
At Primacarne, we strive to provide our customers with a convenient and efficient shopping experience. This policy outlines the process for placing orders and receiving deliveries.
• Orders can be placed on our website or by calling our customer service line.
• Orders placed on our website will be confirmed via email.
• Orders placed over the phone will be confirmed via phone call.
• We accept all major credit cards for online orders.
• Payment is due at the time the order is placed.
• We make every effort to keep our website updated with the availability of our products.
• In the event that an item ordered is out of stock, we will contact the customer to offer a substitution or to refund the purchase price.
• We do not have a delivery service but you can avail the available online delivery platforms described on our website that offer delivery service to most areas.
• Deliveries booked by the customer are subject to the terms and conditions of the delivery service provider.
• Delivery fees will be calculated based on distance and will be added by the service provided you selected.
• Delivery times may vary depending on the customer's location.
• Customers will receive a delivery confirmation email or call, including the estimated delivery time as per the 3rd party service provider you selected.
Returns and Refunds
• We offer a 100% satisfaction guarantee. If you are not completely satisfied with your order, please contact us within 24 hours of delivery, and we will make it right.